1. Acceptance
By creating an account, booking a session, or using joitalk.fun in any way, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use the platform.
2. What JoiTalk is — and is not
JoiTalk is a peer consultation platform. Our consultants share lived experience and perspective, not licensed therapy, medical advice, legal counsel, or regulated financial advice. JoiTalk is not a crisis service.
If you are in emotional crisis, please contact a qualified mental-health professional or a national helpline immediately (iCall: 9152987821; Vandrevala Foundation: 1860 2662 345).
3. Eligibility
You must be at least 18 years old to create an account or use JoiTalk. By signing up you confirm that you meet this requirement. Accounts found to belong to minors will be removed.
4. Sessions & payment
Each session is 15 minutes and costs ₹99, paid in advance via UPI. Sessions are confirmed only after our team verifies your payment, typically within a few hours.
5. Cancellation & refund
- You may cancel up to 2 hours before your scheduled slot for a full refund.
- Cancellations within 2 hours of the slot are non-refundable.
- If JoiTalk or the consultant cancels, you receive a full refund or a free reschedule — your choice.
- For any refund dispute, email support@joitalk.fun within 24 hours of the scheduled session.
6. Session monitoring & recording
By booking a session you consent to this monitoring. Recordings are stored encrypted and deleted within 90 days unless a dispute is open. See our Privacy Policy §4 for handling details.
7. Consultant conduct
Consultants on JoiTalk agree to:
- Share honest, experience-based perspective only — never as a substitute for professional advice
- Maintain confidentiality of session content
- Treat every user with respect and without judgment
- Never contact users outside the JoiTalk platform
- Never request, receive, or send money outside JoiTalk
- Never share personal contact details (phone, email, social) during sessions
8. User conduct
You agree not to:
- Use the platform for harassment, abuse, threats, or illegal activity
- Provide false or impersonated information
- Record, screenshot, or share session content without consent
- Attempt to contact consultants outside JoiTalk
- Share personal contact details (phone, email, social) during sessions
- Resell, redistribute or commercialise session content
Violations may result in immediate account termination without refund.
9. Disclaimers
Mental wellness: JoiTalk is not therapy. Consultants are not licensed mental-health professionals. If you are experiencing a mental health crisis, contact a qualified professional.
Legal & medical: Nothing on JoiTalk constitutes legal or medical advice. Consult licensed professionals for those matters.
10. Limitation of liability
JoiTalk provides perspective and lived experience — not professional advice. To the maximum extent permitted by law, JoiTalk and its consultants are not liable for any direct, indirect, incidental, or consequential damages arising from decisions you make based on session content. Our total liability in any case is limited to the amount you paid for the relevant session.
11. Changes to these terms
We may update these Terms from time to time. Material changes will be communicated by email to registered users. Continued use of the platform after a change constitutes acceptance.
12. Governing law & contact
These Terms are governed by the laws of India. Any disputes are subject to the exclusive jurisdiction of courts in India.
Questions? Email support@joitalk.fun.